Water Damage

Water Damage Dos and Don'ts

On average, households are three times as likely to suffer damage from water as they are to experience a fire or any other type of unfortunate disaster. There are many things that can cause a water damage. Some happen due to interior problems, such as broken or frozen pipes, a malfunctioning dishwasher or washing machine, toilet, tub or sink overflows, or a broken water heater, to name a few. In other instances, a natural occurrence can be the contributing factor, such as a hurricane or excessive rainfall. In any event, you should always be extremely careful as to where you step or walk if the electricity has not been shut off.

Basic "Do's" in the Event of Water Damage:

  • DO remove as much excess water as possible by mopping and blotting.
  • DO wipe water from wood furniture after removal of lamps and tabletop items.
  • DO remove and prop up wet upholstery cushions for even drying (check for possible bleeding).
  • DO place aluminum foil, china saucers or wood blocks between furniture legs and wet carpet.
  • DO turn on air conditioning for maximum drying in summer; open windows in winter.
  • DO open drawers and cabinet doors for complete drying (do not force, however).
  • DO remove valuable oil paintings and art objects to a safe place.
  • DO blot wet carpet with clean, white towels.
  • DO remove wet area rugs off hardwood floors.
  • DO open suitcases and luggage to dry.
  • DO remove wet books and spread out to dry. DO lift draperies off carpet; loop through coat hanger and place hanger on drapery rod.
  • DO punch holes in sagging ceilings to relieve trapped water; place pots or bowls underneath.

Basic "Don'ts" in the Event of Water Damage:

  • DON'T turn the heat to a high temperature; this could facilitate mold growth.
  • DON'T go into a flooded basement without wearing rubber boots.
  • DON'T leave wet fabrics in place; dry as soon as possible (hang furs/leather goods to dry separately at room temperature).
  • DON'T leave books, magazines or other colored items on wet carpets, floors or upholstery.
  • DON'T use your household vacuum to remove water.
  • DON'T use televisions, stereos, or other electrical items while standing on wet carpets or floors.
  • DON'T turn on ceiling fixtures if ceiling is wet (and do keep out of rooms where ceilings are sagging).

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What Our Clients Are Saying

I am writing to you because I wanted to let you know how pleased I am with the cleaning job Mark did for me. From the moment he stepped into my house for the first appointment I felt very comfortable. He was very professional, kind and sympathetic. He took the time to explain everything and answer al of my questions. Additionally, he was reliable and always answered my phone calls promptly! He and his staff did a beautiful job, and I could not be happier with the results!
Karen Mancuso, home owner
Mark recently helped my sons and I through a devastating house flood. His professionalism and compassion helped us in a very difficult time and we'd like to see efforts applauded and recognized by his superiors. This was our first experience with Crystal Restoration and we would highly recommend your company in the future. Mark's human element to a crisis should the standard all employees strive to achieve. He helped ease our stress through the entire process and we are so grateful. All to often, the only feedback service companies receive is with regard to negativity. This is a glowing testimony to what we hope is a valued employee. Thank you.
Mary Schmidt, home owner
I write this in reference to Craig Collins who has done one great job for our client, Torrington Country Club. From the phone call I made to Craig the morning of the fire, his attitude and work ethic has been one of "can do". What a job he and the employees of Crystal Restoration Services have done and continue to do for our client's loss. Please thank Craig and your employees for all that each had one for us.
T.J. McKiernan, Director Abercrombie, Burns, McKiernan & Company Insurance, Inc.
We finally finished all the repairs at my brother's house from the damage from the experience!! As I was thinking back at everything, I just wanted to express my thanks for all that you did to help with this project. You were so kind and supportive throughout the entire water remediation process. Crystal Restoration did a fantastic job! I appreciated your reassurance that everything would be taken care of properly, and it was. I was very impressed with you and Crystal Restoration and will highly recommend the company to neighbors in Harbor View. Thanks again for everything.
Lois Daggett, home owner

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