Contents Cleaning

Moving & Storage

In cases of severe damage from fire, water, mold, etc., an insured's contents must be moved from the affected site and stored elsewhere until restoration work is completed. Often referred to as a "packout", the procedure is similar to a household or office move with one major exception - only restorable or salvageable items are moved. There are a number of reasons for moving items off the premises:

  • If the structure itself has sustained heavy damage but the contents are essentially unharmed, the contents are moved so that the building cleaning and reconstruction can proceed with greater ease. This also prevents damage to the contents from the restoration process itself.
  • Moving contents from an extremely wet building can aid in the structural drying process. Additionally, removing the items from a damp, humid environment decreases the likelihood of their developing mold-related damage.
  • If the structure is not secure, contents are moved to minimize additional losses from vandalism, theft, and/or weather-related incidences.
  • Some contents may be so heavily damaged by water or smoke that they require extensive restoration off-site. Contents are moved only when absolutely necessary; otherwise, Crystal Restoration makes every effort to clean general content items on the premises, such as small furniture, paintings, books and decorative accessories.

If the contents still retain a strong odor after cleaning, they are moved to the ozone chamber at our warehouse for neutralization and deodorization.

If moving and storage are necessary, Crystal Restoration's crew members will clean, inventory, wrap, box and tag every item. Once restoration has been completed, we will carefully return all items to their original location.

Important Note: In any case of water, fire or smoke damage, immediate attention to cleaning and restoration is critical in order to minimize both claim costs and property loss.

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What Our Clients Are Saying

I am writing to you because I wanted to let you know how pleased I am with the cleaning job Mark did for me. From the moment he stepped into my house for the first appointment I felt very comfortable. He was very professional, kind and sympathetic. He took the time to explain everything and answer al of my questions. Additionally, he was reliable and always answered my phone calls promptly! He and his staff did a beautiful job, and I could not be happier with the results!
Karen Mancuso, home owner
Mark recently helped my sons and I through a devastating house flood. His professionalism and compassion helped us in a very difficult time and we'd like to see efforts applauded and recognized by his superiors. This was our first experience with Crystal Restoration and we would highly recommend your company in the future. Mark's human element to a crisis should the standard all employees strive to achieve. He helped ease our stress through the entire process and we are so grateful. All to often, the only feedback service companies receive is with regard to negativity. This is a glowing testimony to what we hope is a valued employee. Thank you.
Mary Schmidt, home owner
I write this in reference to Craig Collins who has done one great job for our client, Torrington Country Club. From the phone call I made to Craig the morning of the fire, his attitude and work ethic has been one of "can do". What a job he and the employees of Crystal Restoration Services have done and continue to do for our client's loss. Please thank Craig and your employees for all that each had one for us.
T.J. McKiernan, Director Abercrombie, Burns, McKiernan & Company Insurance, Inc.
We finally finished all the repairs at my brother's house from the damage from the experience!! As I was thinking back at everything, I just wanted to express my thanks for all that you did to help with this project. You were so kind and supportive throughout the entire water remediation process. Crystal Restoration did a fantastic job! I appreciated your reassurance that everything would be taken care of properly, and it was. I was very impressed with you and Crystal Restoration and will highly recommend the company to neighbors in Harbor View. Thanks again for everything.
Lois Daggett, home owner

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Crystal Restoration Services of CT. | HIC.0575578

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