Fire, Smoke and Soot

Smoke and Soot Damage from Fire / Puffback

Resulting damage from smoke and soot can vary, from containment to a relatively small area, such as a laundry room, to affecting the entire home or building. No matter how extensive the fire or puffback, immediate response from a restoration professional is crucial. In cases where the fire damage is minimal, soot and odor can still spread to other areas of the property if not attended to quickly. And with a fire, it may be necessary for a home or business owner to secure the property immediately. Crystal Restoration Services possesses the capabilities to service all situations in a timely fashion.

Upon visiting the site and meeting with the property owner or other key personnel, our project manager contacts all insurance professionals involved with the claim. However, in certain instances, it may be necessary for Crystal Restoration to secure the property through boardup before an insurance adjuster is involved. This is only done in those extreme situations where further damage (i.e., vandalism, storm damage, etc.) could result if action is not immediately taken.

Together with the claims adjuster, our representative determines which areas need to be addressed and begins coordinating the restoration process.

As each project differs in scope, the types of services Crystal Restoration can provide are as follows:

  • 24-Hour Board-Up Service
  • Soot & Smoke Removal
  • Building Interior Cleaning
  • HVAC / Duct Cleaning
  • Debris Removal / Carting
  • Demolition
  • Complete Contents Cleaning
  • Contents Moving & Storage
  • Apparel Dry Cleaning / Laundering
  • Drapery / Window Treatment Cleaning
  • Oriental Rug Plant Cleaning
  • Carpet & Upholstery Cleaning
  • Carpet Replacement
  • Furniture Repairs / Restoration
  • Computer / Electronics Cleaning / Restoration
  • Ozone Treatments
  • Deodorization
  • Exterior Pressure Washing
  • Light Structural Repairs
  • Painting

 

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What Our Clients Are Saying

I am writing to you because I wanted to let you know how pleased I am with the cleaning job Mark did for me. From the moment he stepped into my house for the first appointment I felt very comfortable. He was very professional, kind and sympathetic. He took the time to explain everything and answer al of my questions. Additionally, he was reliable and always answered my phone calls promptly! He and his staff did a beautiful job, and I could not be happier with the results!
Karen Mancuso, home owner
Mark recently helped my sons and I through a devastating house flood. His professionalism and compassion helped us in a very difficult time and we'd like to see efforts applauded and recognized by his superiors. This was our first experience with Crystal Restoration and we would highly recommend your company in the future. Mark's human element to a crisis should the standard all employees strive to achieve. He helped ease our stress through the entire process and we are so grateful. All to often, the only feedback service companies receive is with regard to negativity. This is a glowing testimony to what we hope is a valued employee. Thank you.
Mary Schmidt, home owner
I write this in reference to Craig Collins who has done one great job for our client, Torrington Country Club. From the phone call I made to Craig the morning of the fire, his attitude and work ethic has been one of "can do". What a job he and the employees of Crystal Restoration Services have done and continue to do for our client's loss. Please thank Craig and your employees for all that each had one for us.
T.J. McKiernan, Director Abercrombie, Burns, McKiernan & Company Insurance, Inc.
We finally finished all the repairs at my brother's house from the damage from the experience!! As I was thinking back at everything, I just wanted to express my thanks for all that you did to help with this project. You were so kind and supportive throughout the entire water remediation process. Crystal Restoration did a fantastic job! I appreciated your reassurance that everything would be taken care of properly, and it was. I was very impressed with you and Crystal Restoration and will highly recommend the company to neighbors in Harbor View. Thanks again for everything.
Lois Daggett, home owner

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Crystal Restoration Services of CT. | HIC.0575578

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