I wanted to take a moment to express my thanks for the services of Crystal Restoration. This company did an awesome job removing my damaged basement floor today. What a group of professionals. Mark was courteous and thorough in attending to every detail. He and the work crew were polite, and their work and clean up were meticulous.
I had to leave for a quick appointment, and when I returned to my real surprise, of their own volition, they had put the tarp back over my hatchway and affixed it with bricks to protect from rain. (I had removed this prior to their arrival).
What a breath of fresh air these folks are, and I feel their professionalism and attention to detail is outstanding.
I just wanted to let you know, and offer my thanks for their services today. I wish everyone operated the way they do!
I wanted to let you know how happy my family and I are with your recommendation of Crystal Remediation! We called you early on New Year’s Eve day explaining what had happened in our home. You recommended Crystal and said you would have them at the house by 1:30. Really, I thought. 1:30 on NYE? I honestly figured it would be Tuesday after the holiday before anyone would be out. But lo and behold, at 1:30 PM on Sunday, there was Steve and his crew from Crystal at the door. Led by Steve, these men were courteous, kind and genuinely concerned for our well being. Steve immediately set out assessing the damage. Taking readings of the water content in the (not so) dry wall throughout the many flooded areas of the house. In the meantime, his crew was laying down moving rugs and plastic so as not to damage the hardwood floors and undamaged furniture. These guys were amazing! Once Steve had the necessary readings, his crew went to work, ripping out drywall, carpets, rugs, etc and within hours EVERYTHING that was wet was out of the house and into a dumpster. While it is traumatic to see one’s house being ripped apart, we also knew Steve and his crew were helping us take the first step in fixing the problems and helping us recover! Remember, this was NYE day and Steve still had to go to another damaged house. His crew stayed until nearly 5pm, setting up the giant dehumidifier and fans throughout the house and said they would be back first thing Tuesday morning to “clean things up”. I put that in quotes because, while the house was a disaster because of the flood, they made it clean and livable!
As promised, first thing Tuesday morning, Crystal was back to finish the job. They squared off areas of dry wall that were already down, and took down more that wasn’t necessarily in immediate need to come down on Sunday. They helped us remove large, wet and damaged furniture from the house and were a pleasure to deal with! True miracle workers in every sense!
While I would never wish this upon any one, should you need a remediation company who goes above and beyond, who are professional, kind, caring, nice, workaholics…I highly recommend going with Crystal. They eased our pain and kept us standing when it looked as if the world was closing in.
From the bottom of my heart, thank you Steve and your entire crew!
Go Crystal, you won’t regret it!
On behalf of my entire family,
PJ. A., Suffield, CT
WE OFFICIALLY LOVE YOU ALL!!! We discovered several inches of water filling our entire basement! We've made many phone calls to address the many issues involved here. Our Public Adjuster, Allen Sabel, highly recommended that we call Crystal Restoration. We are so happy that we took his advice! Within maybe two hours of our initial call to your office, we were blessed to meet Mark. It was Mark's professionalism, mixed with his kind, calming personality, that made us know that Crystal Restoration was the way to go! We just called to cancel all the other restoration companies who gave us estimates! We're looking forward to meeting more of your crew tomorrow morning.
Peggy Zabol Schwarzmer
Over the weekend I had a client with a water claim and Crystal’s response was great! Mark Mastropietro responded and met with my client and is working on drying etc. He pointed out things that neither I nor the insured would have thought of like the washer and dryer – the water came down on them and he recommended the insured have someone check them.
I spoke to Mark yesterday and he explained all that was happening to me so I could report the claim. The response time was great and the insured is pleased so thank you, thank Mark and the crew. Making me look good again!
Jenny Vitali, Benson/Quinlan Insurance Agency, Inc
I am writing to you because I wanted to let you know how pleased I am with the cleaning job Mark did for me. From the moment he stepped into my house for the first appointment I felt very comfortable. He was very professional, kind and sympathetic. He took the time to explain everything and answer al of my questions. Additionally, he was reliable and always answered my phone calls promptly! He and his staff did a beautiful job, and I could not be happier with the results!
Karen Mancuso, home owner
I write this in reference to Craig Collins who has done one great job for our client, Torrington Country Club. From the phone call I made to Craig the morning of the fire, his attitude and work ethic has been one of "can do". What a job he and the employees of Crystal Restoration Services have done and continue to do for our client's loss. Please thank Craig and your employees for all that each had one for us.
T.J. McKiernan, Director
Abercrombie, Burns, McKiernan & Company Insurance, Inc.
Mark recently helped my sons and I through a devastating house flood. His professionalism and compassion helped us in a very difficult time and we'd like to see efforts applauded and recognized by his superiors. This was our first experience with Crystal Restoration and we would highly recommend your company in the future. Mark's human element to a crisis should the standard all employees strive to achieve. He helped ease our stress through the entire process and we are so grateful. All to often, the only feedback service companies receive is with regard to negativity. This is a glowing testimony to what we hope is a valued employee. Thank you.
Mary Schmidt, home owner
We finally finished all the repairs at my brother's house from the damage from the experience!! As I was thinking back at everything, I just wanted to express my thanks for all that you did to help with this project. You were so kind and supportive throughout the entire water remediation process. Crystal Restoration did a fantastic job! I appreciated your reassurance that everything would be taken care of properly, and it was. I was very impressed with you and Crystal Restoration and will highly recommend the company to neighbors in Harbor View. Thanks again for everything.
Lois Daggett, home owner
Thank you very much for your help in coordinating the very big job of cleaning the soot from the puff back at the Norwalk High School concession stand. We really appreciate your prompt service and we were extremely impressed with your professionalism. Your employees were very pleasant and did a fantastic job. It was nice to have such professional people come in and do the job so thoroughly, quickly and as scheduled. We will be pleased to recommend Crystal Restoration to anyone who needs a professional cleaning job...Thank you again for coming to our rescue.
Andrea Henson, Fathers Club Secretary
I just wanted to let you know what I thought about the service you and your staff provided for us after our chimney fire. I have never met nicer people. All of your caring staff and their organizational skills were fantastic. Everyone was so kind, thoughtful and most thorough. Thank you so very much for everything. Everyone did a phenomenal job and it is most appreciated.
Kathleen Dehler, home owner
Just a note to let you know what a wonderful cleaning job Bill Wilson did in my home. I was totally devastated by the complete mess that the flooring installers left at my newly painted home. Bill came in, put my mind at ease, and made my home sparkling clean! He was the turning point in my redecorating dilemma. I would recommend your company, and especially Bill, to anyone who needs cleaning/restoration done. As I told the lady when I called and she asked me why I chose Crystal Restorations, " It is because when I think of crystal I think of sparkling clean," and this what I have now. Thank you again.
Pat Grosso, home owner
I am writing to personally thank you for the excellent service that Crystal Restoration provided to me last week after our basement flooded. The project manager who assisted me, Craig Collins, was incredibly helpful and knowledgeable every step of the way. Just tops. It is a rare moment, or at least it seems to be increasingly so these days, when you get excellent service at a real time of need. Crystal and Craig provided just that I am so grateful.
Craig arrived at our home within half an hour of my calling your office. He immediately surveyed the damage, provided clear instructions on the appropriate follow up, and full assurance that everything would be handled properly, including working with my insurance company to address issues related to the claim.
I will recommend Crystal to anyone who needs your serves and promise, too, to keep your contact information in my address book if I ever need your services again... Many thanks for providing such excellent service to homeowners in this area.
Valerie Blatnik-Sigel, home owner
We wanted to commend you and your staff for a wonderful job that you performed in our home from our puff back. The house looks and smells wonderful. Your three workers should be recognized for the efficiency of their work, politeness and courtesy. They worked very had to get the job done knowing that we were having a super bowl party at our home that weekend. We are very happy with your prompt service...Your company is highly recommended by us to anyone who may need your services. Please tell the young men who were at our home and who actually did all the cleaning that we said, "Thank you very much for the great, awesome job.
I received an incredible Edible Arrangement yesterday from Crystal Restoration!
Thank you very much!
The recuperation from the emergency surgery has come along better than expected.
I am grateful for the gift and also for the outstanding work that all of you always do when I need the services of your company. The supervisors and crews work very long and hard on the emergencies that are called in, and you have also been a great resource in helping to solve the many miscellaneous issues that arise on other problems at the associations that I manage.
In addition, all of the office staff have been great to work with and I always appreciate their response and hard work.
Thanks again to all, and I look forward to my continuing working relationship with Crystal Restoration.
John, Evergreen management
Not sure if you are aware but I called Crystal on Saturday and spoke to Rusty. My niece had a flood in her basement in Trumbull and needed to get someone out to help with the cleanup and drying. As always Crystal responded immediately and arrived at her house within 90 minutes of the call. Just wanted to thank you.
Meredith Genovese, Sr. Client Service Representative
Hi Mea, I just wanted to let you and Jean know that Mark and his crew did a great job for my longtime client and tough customer Mike Lowry in New Canaan. He had his hot water heater blow in a basement that was 3000 sq ft. I called Crystal for Mike to get your folks over to his house quickly, they were. Lots of nooks and crannies to deal with. Mark and your people did another bang up job!! Mike is one tough cookie to please, he was also very happy.
My thanks to you, Mark and the staff at Crystal for another wonderful job well done! Hope both you and Jean are well.
Patrick O'Connor, Account Executive
Thank you to Mark and his team for a fantastic job of cleaning up the mold in our attic. Very professional crew.
Good Morning Mark:
I wanted to give you my heartfelt thanks for the amazing job your team did at my brother in law’s home last week. We cannot believe the transformation. You made a very stressful situation so much easier for us.
Jean, please know that Mark went above and beyond and was such a pleasure to deal with and did an wonderful job.