I write this in reference to Craig Collins who has done one great job for our client, Torrington Country Club. From the phone call I made to Craig the morning of the fire, his attitude and work ethic has been one of "can do". What a job he and the employees of Crystal Restoration Services have done and continue to do for our client's loss. Please thank Craig and your employees for all that each had one for us.
T.J. McKiernan, Director Abercrombie, Burns, McKiernan & Company Insurance, Inc.
I am writing to you because I wanted to let you know how pleased I am with the cleaning job Mark did for me. From the moment he stepped into my house for the first appointment I felt very comfortable. He was very professional, kind and sympathetic. He took the time to explain everything and answer al of my questions. Additionally, he was reliable and always answered my phone calls promptly! He and his staff did a beautiful job, and I could not be happier with the results!
Karen Mancuso, home owner
I wanted to let you know how happy my family and I are with your recommendation of Crystal Remediation! We called you early on New Year’s Eve day explaining what had happened in our home. You recommended Crystal and said you would have them at the house by 1:30. Really, I thought. 1:30 on NYE? I honestly figured it would be Tuesday after the holiday before anyone would be out. But lo and behold, at 1:30 PM on Sunday, there was Steve and his crew from Crystal at the door.
Led by Steve, these men were courteous, kind and genuinely concerned for our well being. Steve immediately set out assessing the damage. His crew stayed until nearly 5pm, setting up the giant dehumidifier and fans throughout the house and said they would be back first thing Tuesday morning to “clean things up”. I put that in quotes because, while the house was a disaster because of the flood, they made it clean and livable!
On behalf of my entire family, Thank you.
PJ. A., Suffield, CT
Mark recently helped my sons and I through a devastating house flood. His professionalism and compassion helped us in a very difficult time and we'd like to see efforts applauded and recognized by his superiors. This was our first experience with Crystal Restoration and we would highly recommend your company in the future. Mark's human element to a crisis should the standard all employees strive to achieve. He helped ease our stress through the entire process and we are so grateful. All to often, the only feedback service companies receive is with regard to negativity. This is a glowing testimony to what we hope is a valued employee. Thank you.
Mary Schmidt, home owner
WE OFFICIALLY LOVE YOU ALL!!! We discovered several inches of water filling our entire basement! We've made many phone calls to address the many issues involved here. Our Public Adjuster, Allen Sabel, highly recommended that we call Crystal Restoration. We are so happy that we took his advice! Within maybe two hours of our initial call to your office, we were blessed to meet Mark. It was Mark's professionalism, mixed with his kind, calming personality, that made us know that Crystal Restoration was the way to go! We just called to cancel all the other restoration companies who gave us estimates! We're looking forward to meeting more of your crew tomorrow morning.