Fire Damage

Fire and Smoke Damage

Taking appropriate action immediately following disaster can be a critical factor in determining how much of the affected areas and/or items can be successfully restored to pre-damage conditions. Home and business owners and tenants can help to minimize the long-term effects of the damage by following some basic emergency procedures

Basic "Do's" in the Event of a Fire:

  • DO keep movement throughout the location to a minimum to help prevent soot particles from spreading or becoming impregnated into upholstery and carpets.
  • DO clean/protect chrome trim on appliances with a light coating of Vaseline or other oil.
  • DO blow off or brush-vacuum loose soot particles from upholstery, drapes and carpet; protect with old sheets or towels.
  • DO open windows for ventilation (depending on weather conditions).
  • DO change furnace filter if blower is operating. DO empty freezer/refrigerator if electricity is off; prop doors open with a rolled towel or newspaper.
  • DO clean/protect bathroom faucets, tub fittings and towel bars with a light coating of oil.
  • DO pour antifreeze in toilet bowls, sinks, and tubs to prevent freezing if heat is off in winter. DO wash plants with water on both sides of leaves. DO remove pets to a clean, safe environment.

Basic "Don'ts" in the Event of a Fire:

  • DON'T remain in the building if it has not yet been determined to be safe.
  • DON'T wipe or attempt to wash walls, ceilings or other absorbent surfaces.
  • DON'T use upholstered furniture if it can be avoided. DON'T use food items or canned goods which have been exposed to excessive heat.
  • DON'T use televisions, stereos, or other electrical items until they are checked and cleaned.
  • DON'T attempt to turn on your computer; or any other electrical item, as it may be subject to additional damage.
  • DON'T send smoke-affected garments to an ordinary dry cleaner; improper cleaning may set in smoke and/or odor.


Emergency remediation of
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What Our Clients Are Saying

I am writing to you because I wanted to let you know how pleased I am with the cleaning job Mark did for me. From the moment he stepped into my house for the first appointment I felt very comfortable. He was very professional, kind and sympathetic. He took the time to explain everything and answer al of my questions. Additionally, he was reliable and always answered my phone calls promptly! He and his staff did a beautiful job, and I could not be happier with the results!
Karen Mancuso, home owner
WE OFFICIALLY LOVE YOU ALL!!! We discovered several inches of water filling our entire basement! We've made many phone calls to address the many issues involved here. Our Public Adjuster, Allen Sabel, highly recommended that we call Crystal Restoration. We are so happy that we took his advice! Within maybe two hours of our initial call to your office, we were blessed to meet Mark. It was Mark's professionalism, mixed with his kind, calming personality, that made us know that Crystal Restoration was the way to go! We just called to cancel all the other restoration companies who gave us estimates! We're looking forward to meeting more of your crew tomorrow morning.
Peggy Zabol Schwarzmer
I write this in reference to Craig Collins who has done one great job for our client, Torrington Country Club. From the phone call I made to Craig the morning of the fire, his attitude and work ethic has been one of "can do". What a job he and the employees of Crystal Restoration Services have done and continue to do for our client's loss. Please thank Craig and your employees for all that each had one for us.
T.J. McKiernan, Director Abercrombie, Burns, McKiernan & Company Insurance, Inc.
We finally finished all the repairs at my brother's house from the damage from the experience!! As I was thinking back at everything, I just wanted to express my thanks for all that you did to help with this project. You were so kind and supportive throughout the entire water remediation process. Crystal Restoration did a fantastic job! I appreciated your reassurance that everything would be taken care of properly, and it was. I was very impressed with you and Crystal Restoration and will highly recommend the company to neighbors in Harbor View. Thanks again for everything.
Lois Daggett, home owner
I wanted to let you know how happy my family and I are with your recommendation of Crystal Remediation! We called you early on New Year’s Eve day explaining what had happened in our home. You recommended Crystal and said you would have them at the house by 1:30. Really, I thought. 1:30 on NYE? I honestly figured it would be Tuesday after the holiday before anyone would be out. But lo and behold, at 1:30 PM on Sunday, there was Steve and his crew from Crystal at the door. Led by Steve, these men were courteous, kind and genuinely concerned for our well being. Steve immediately set out assessing the damage. His crew stayed until nearly 5pm, setting up the giant dehumidifier and fans throughout the house and said they would be back first thing Tuesday morning to “clean things up”. I put that in quotes because, while the house was a disaster because of the flood, they made it clean and livable! On behalf of my entire family, Thank you.
PJ. A., Suffield, CT

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