I write this in reference to Craig Collins who has done one great job for our client, Torrington Country Club. From the phone call I made to Craig the morning of the fire, his attitude and work ethic has been one of "can do". What a job he and the employees of Crystal Restoration Services have done and continue to do for our client's loss. Please thank Craig and your employees for all that each had one for us.

I am writing to you because I wanted to let you know how pleased I am with the cleaning job Mark did for me. From the moment he stepped into my house for the first appointment I felt very comfortable. He was very professional, kind and sympathetic. He took the time to explain everything and answer al of my questions. Additionally, he was reliable and always answered my phone calls promptly! He and his staff did a beautiful job, and I could not be happier with the results!

We finally finished all the repairs at my brother's house from the damage from the experience!! As I was thinking back at everything, I just wanted to express my thanks for all that you did to help with this project. You were so kind and supportive throughout the entire water remediation process. Crystal Restoration did a fantastic job! I appreciated your reassurance that everything would be taken care of properly, and it was. I was very impressed with you and Crystal Restoration and will highly recommend the company to neighbors in Harbor View. Thanks again for everything.

Mark recently helped my sons and I through a devastating house flood. His professionalism and compassion helped us in a very difficult time and we'd like to see efforts applauded and recognized by his superiors. This was our first experience with Crystal Restoration and we would highly recommend your company in the future. Mark's human element to a crisis should the standard all employees strive to achieve. He helped ease our stress through the entire process and we are so grateful. All to often, the only feedback service companies receive is with regard to negativity. This is a glowing testimony to what we hope is a valued employee. Thank you.

This note was given to our project manager Ken Messenger about one of our crews headed by Ralphie! "The best group of gentlemen I have ever had working in my home. Extremely polite, thorough, neat & clean & knowledgeable. Took such good care of my home. A great group of guys~" —EC