Fire, Smoke and Soot

Smoke and Soot Damage from Fire / Puffback

Resulting damage from smoke and soot can vary, from containment to a relatively small area, such as a laundry room, to affecting the entire home or building. No matter how extensive the fire or puffback, immediate response from a restoration professional is crucial. In cases where the fire damage is minimal, soot and odor can still spread to other areas of the property if not attended to quickly. And with a fire, it may be necessary for a home or business owner to secure the property immediately. Crystal Restoration Services possesses the capabilities to service all situations in a timely fashion.

Upon visiting the site and meeting with the property owner or other key personnel, our project manager contacts all insurance professionals involved with the claim. However, in certain instances, it may be necessary for Crystal Restoration to secure the property through boardup before an insurance adjuster is involved. This is only done in those extreme situations where further damage (i.e., vandalism, storm damage, etc.) could result if action is not immediately taken.

Together with the claims adjuster, our representative determines which areas need to be addressed and begins coordinating the restoration process.

As each project differs in scope, the types of services Crystal Restoration can provide are as follows:

  • 24-Hour Board-Up Service
  • Soot & Smoke Removal
  • Building Interior Cleaning
  • HVAC / Duct Cleaning
  • Debris Removal / Carting
  • Demolition
  • Complete Contents Cleaning
  • Contents Moving & Storage
  • Apparel Dry Cleaning / Laundering
  • Drapery / Window Treatment Cleaning
  • Oriental Rug Plant Cleaning
  • Carpet & Upholstery Cleaning
  • Carpet Replacement
  • Furniture Repairs / Restoration
  • Computer / Electronics Cleaning / Restoration
  • Ozone Treatments
  • Deodorization
  • Exterior Pressure Washing
  • Light Structural Repairs
  • Painting


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Emergency remediation of
Residential and Commercial
Properties, large and small.

What Our Clients Are Saying

Mark recently helped my sons and I through a devastating house flood. His professionalism and compassion helped us in a very difficult time and we'd like to see efforts applauded and recognized by his superiors. This was our first experience with Crystal Restoration and we would highly recommend your company in the future. Mark's human element to a crisis should the standard all employees strive to achieve. He helped ease our stress through the entire process and we are so grateful. All to often, the only feedback service companies receive is with regard to negativity. This is a glowing testimony to what we hope is a valued employee. Thank you.
Mary Schmidt, home owner
We finally finished all the repairs at my brother's house from the damage from the experience!! As I was thinking back at everything, I just wanted to express my thanks for all that you did to help with this project. You were so kind and supportive throughout the entire water remediation process. Crystal Restoration did a fantastic job! I appreciated your reassurance that everything would be taken care of properly, and it was. I was very impressed with you and Crystal Restoration and will highly recommend the company to neighbors in Harbor View. Thanks again for everything.
Lois Daggett, home owner
I write this in reference to Craig Collins who has done one great job for our client, Torrington Country Club. From the phone call I made to Craig the morning of the fire, his attitude and work ethic has been one of "can do". What a job he and the employees of Crystal Restoration Services have done and continue to do for our client's loss. Please thank Craig and your employees for all that each had one for us.
T.J. McKiernan, Director Abercrombie, Burns, McKiernan & Company Insurance, Inc.
I wanted to let you know how happy my family and I are with your recommendation of Crystal Remediation! We called you early on New Year’s Eve day explaining what had happened in our home. You recommended Crystal and said you would have them at the house by 1:30. Really, I thought. 1:30 on NYE? I honestly figured it would be Tuesday after the holiday before anyone would be out. But lo and behold, at 1:30 PM on Sunday, there was Steve and his crew from Crystal at the door. Led by Steve, these men were courteous, kind and genuinely concerned for our well being. Steve immediately set out assessing the damage. His crew stayed until nearly 5pm, setting up the giant dehumidifier and fans throughout the house and said they would be back first thing Tuesday morning to “clean things up”. I put that in quotes because, while the house was a disaster because of the flood, they made it clean and livable! On behalf of my entire family, Thank you.
PJ. A., Suffield, CT
WE OFFICIALLY LOVE YOU ALL!!! We discovered several inches of water filling our entire basement! We've made many phone calls to address the many issues involved here. Our Public Adjuster, Allen Sabel, highly recommended that we call Crystal Restoration. We are so happy that we took his advice! Within maybe two hours of our initial call to your office, we were blessed to meet Mark. It was Mark's professionalism, mixed with his kind, calming personality, that made us know that Crystal Restoration was the way to go! We just called to cancel all the other restoration companies who gave us estimates! We're looking forward to meeting more of your crew tomorrow morning.
Peggy Zabol Schwarzmer

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Crystal Restoration Services of CT. | HIC.0575578

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