Water Damage Restoration
Emergency restoration services are crucial for home and business owners faced with severe water damage. Without prompt action, structural deterioration, fungus spore growth and permeating odors can increase geometrically. Crystal Restoration Services handles water damage with a coordinated program designed to remove water and prevent further damage.
Immediate Inspection of Property
We first contact the homeowner, business owner or other appropriate person to arrange for an immediate inspection of the affected property.
Damage Assessment
The project manager assigned to the file, a trained restoration professional, visits the site and assesses the damages. Using state-of-the-art moisture detection tools, he also determines whether water has seeped behind the walls, under the flooring, or into any other nonvisible areas. Digital photos are taken so as to later assist the insurance adjuster in his or her claim assessment.
Standing Water Removal
Trained technicians are called in to remove all standing water utilizing professional extraction equipment and/or pumps. When necessary, sections of base molding, drywall, floor tiles, ceiling tiles, etc. may be removed, along with insulation, in order to better access hidden damp or wet areas.
Carpet Salvaging
Carpeting is pulled up and salvaged whenever possible. Wet padding may be removed and discarded to aid in the drying process.
Drying Process
In order to speed the drying process and quickly reduce the humidity to a safe level, commercial-grade air movers and dehumidifiers are brought to the job site and strategically arranged throughout the affected areas of the property. We use only the most current, high-tech drying equipment available. (In situations where the water damage is severe and extensive, Crystal Restoration is able to obtain the use of dehumidification trailers designed to dry entire structures.)
Disinfection of the Affected Site
The site is treated with specially formulated, EPA-registered antimicrobial solutions, which aid in the protection against odor and disease causing germs, bacteria, fungi, mold and mildew.
Drying/Salvaging of Possessions
Important documents, works of art, furniture, draperies, computers, appliances and other electronic equipment are thoroughly dried and brought back to pre-damage conditions wherever possible.
Re-Inspection and Additional Services
The site is continually re-inspected over the course of the next few days to assure that the drying process is proceeding properly. Once it is determined that the affected areas are dry, any additional services required, such as carpet repair work, padding replacement, and carpet cleaning, are scheduled with the insured. In cases where the carpet is not salvageable, Crystal Restoration can assist in the replacement process.
What Our Clients Are Saying
I write this in reference to Craig Collins who has done one great job for our client, Torrington Country Club. From the phone call I made to Craig the morning of the fire, his attitude and work ethic has been one of "can do". What a job he and the employees of Crystal Restoration Services have done and continue to do for our client's loss. Please thank Craig and your employees for all that each had one for us.
WE OFFICIALLY LOVE YOU ALL!!! We discovered several inches of water filling our entire basement! We've made many phone calls to address the many issues involved here. Our Public Adjuster, Allen Sabel, highly recommended that we call Crystal Restoration. We are so happy that we took his advice! Within maybe two hours of our initial call to your office, we were blessed to meet Mark. It was Mark's professionalism, mixed with his kind, calming personality, that made us know that Crystal Restoration was the way to go! We just called to cancel all the other restoration companies who gave us estimates! We're looking forward to meeting more of your crew tomorrow morning.
We finally finished all the repairs at my brother's house from the damage from the experience!! As I was thinking back at everything, I just wanted to express my thanks for all that you did to help with this project. You were so kind and supportive throughout the entire water remediation process. Crystal Restoration did a fantastic job! I appreciated your reassurance that everything would be taken care of properly, and it was. I was very impressed with you and Crystal Restoration and will highly recommend the company to neighbors in Harbor View. Thanks again for everything.
I wanted to let you know how happy my family and I are with your recommendation of Crystal Remediation! We called you early on New Year’s Eve day explaining what had happened in our home. You recommended Crystal and said you would have them at the house by 1:30. Really, I thought. 1:30 on NYE? I honestly figured it would be Tuesday after the holiday before anyone would be out. But lo and behold, at 1:30 PM on Sunday, there was Steve and his crew from Crystal at the door. Led by Steve, these men were courteous, kind and genuinely concerned for our well being. Steve immediately set out assessing the damage. His crew stayed until nearly 5pm, setting up the giant dehumidifier and fans throughout the house and said they would be back first thing Tuesday morning to “clean things up”. I put that in quotes because, while the house was a disaster because of the flood, they made it clean and livable! On behalf of my entire family, Thank you.
Mark recently helped my sons and I through a devastating house flood. His professionalism and compassion helped us in a very difficult time and we'd like to see efforts applauded and recognized by his superiors. This was our first experience with Crystal Restoration and we would highly recommend your company in the future. Mark's human element to a crisis should the standard all employees strive to achieve. He helped ease our stress through the entire process and we are so grateful. All to often, the only feedback service companies receive is with regard to negativity. This is a glowing testimony to what we hope is a valued employee. Thank you.
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